NoChex.
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Are transactions on the site secure?
All personal information (login and checkout info) is secured by 128-bit SSL encryption through GeoCerts which utilizes the highest level of encryption or security possible. This means you can rest assured that communications between your browser and AstroNutrition are private and secure.
Payments are processed securely through NoChex and data is encrypted by Verisign. Sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol. NoChex uses the highest commercially available encryption key length of 128-bits provided by VeriSign. Your information is 100% secure with us, guaranteed!
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I've lost my password. How do I get a new one?
If you've lost your password, click on the "Forgotten Password" link and a new one will be sent to your email address. If you do not see it in your inbox, please check your junk mail folder. Also keep in mind that the password is "case-sensitive."
If you do not see the password in your inbox or junk mail folder, please email us,
info@AstroNutrition.com, and we will reissue a new one.
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What are the shipping costs?
Shipping and handling from Canada is £2.99 per item and sent by Air Mail. Choose the XpressPost courier option for a flat £20.00 per order. Orders over £75 receive free XpressPost shipping.
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How soon before my shipment arrives?
Regular Air Mail delivery times are 5-8 business days and on the very rare occasion can take up to 10 business days. XpressPost delivery is 3-5 business days.
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Do you ship to APO / FPO addresses?
Military orders (APO, FPO addresses) may take from one to six weeks for delivery via Air Mail and one to two weeks via XpressPost.
We highly recommend providing a civic address and contact number, in addition to the APO / FPO address, to ensure accuracy and speed of delivery.
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What happens if my order gets lost in the mail?
Air Mail is 99.5% reliable. Please check your local postal outlet if the item has been received, as we receive many items that are returned unclaimed.
If your package is lost, a claim will be filed with the Post Office 45 days after your item has shipped. If your package is deemed "unrecoverable", we will either send out another order or refund 100% of your purchase.
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What if my order gets stopped by Customs?
Laws differ in every country. They also change very often. It is your responsibility to check with your Customs office if the products are permitted in your country. We ship most products to all countries, however, if the package is seized by Customs, you will not be reimbursed.
If the package is returned to AstroNutrition in perfect condition, you will be fully reimbursed.
Customers are responsible for any duties or taxes that may apply, however, we'll be happy to split the bill if you send us a copy of the Customs receipt.
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What is your return policy?
Your complete satisfaction is our ultimate goal. If you are not satisfied with any item(s), you may return the unused portion within 30 days of purchase for a credit refund less the shipping charges and a 15% restocking fee. We'll also provide free return shipping if your return is the result of our error.
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How do I create an account?
Creating a personal account will allow you to register billing information, preventing you from having to enter it every time. To create an account, simply select "Members Section" at the top right of the page. You will also be able to register during your checkout process.
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How can I edit my account information?
If you wish to edit your account information, simply click the "Members Section" link located at the top right of the page. Enter your email address and password then click the "Login" button. Click on the "My Account" button and change your account information, address details or password.
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Can I view my past orders online?
If you wish to view your past orders, simply click the "Members Section" link located at the top right of the page. Enter your email address and password then click the "Login" button. Click on the "My Account" button to view your order history and details.
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Will my personal information stay private?
Privacy is a very serious matter for AstroNutrition. It is true that in order to process your request, we must know basic contact information such as your full name, address and e-mail address.
All required information is kept internally and is never shared with third parties. Please review our Privacy Policy for more information.
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What about SPAM?
Your privacy is very important to us. Be assured that, in accordance with our privacy policy, we do not sell or distribute our customer list to third parties. We will only send a newsletter if you are a newsletter subscriber. Rest assured, we hate SPAM as much as you do.
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Do you store my credit card information?
We do not store any credit card information. Rest assured, we don't even get to see your credit card number or the expiration date. All sensitive credit card information is held by NoChex.
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