How to Order
Shipping Policy - Backorders
Instructions on How to Order Online
1. Choose your product by selecting the category of products you wish to purchase in the drop-down navigation. You may also search for products using the Search function located at the top right-hand corner of each page.
2. Choose the product you wish to purchase by clicking on the "Add to Cart" button or the product image. Clicking the image will take you to the product description page where you will select your desired quantity then clicking on the "Add to Cart" button. You will see the contents of your shopping cart and will be given the option to:
• Change your quantity.
• Continue shopping.
• Purchase your items by selecting the "Proceed to Checkout" button.
3. If you continue shopping, you will see your shopping cart contents on the left-hand side. Click on the "My Cart" contents at any time to view what you have in your basket or when you are ready to "Checkout."
4. Selecting the "Checkout" button will lead you to the "Checkout Page." You may checkout as a guest or as a registered member.
• If you checkout as a guest, you will then be asked to provide Billing Infomation, Shipping Information, Shipping Method and Payment Information.
• If you register as a member, you will be asked to provide the same information in addition to a password and an option to subscribe to our newsletter. It takes less than a minute to register and will save you time when making future purchases.
• If you have already registered with us, you will be asked to enter your login details (email address and password).
5. Order Review - This final step lists your products and the order total.
6. If you're paying via credit/debit card, you will enter your credit card details (number, expiry date, CVV). Once payment has been approved, an email confirmation will be sent confirming your payment. Order transactions will show on your credit card statement as AstroNutrition.
There is also the option to pay by secured funds via Western Union, MoneyGram or money order. Personal checks can take up to 1 week to clear. When checking out, select payment by "Check/Money Order."
Please send payments to:
Longhill Enterprises Ltd
210-1085 Howe St
Vancouver BC V6Z 1P6
Shipping via Expedited Parcel is free in Canada on orders over $50. Orders under $50 are charged $7.99. Shipping to the United States is a flat $8.99 or free on orders over $75. International orders ship for $5.50 per item or $40 via XpressPost.
Your complete satisfaction is our ultimate goal. If you are not satisfied with any item(s), you may return the unused portion within 60 days of purchase for a FULL CREDIT REFUND. We'll also provide free return shipping if your return is the result of our error.
Products sold on this site are not guaranteed effective by AstroNutrition. Product descriptions are merely a copy of the manufacturer's information, and hence, we are not directly responsible for claims made about the products. We encourage feedback of products be posted on our site to allow for more informed decisions by our customers.