How to Order
Shipping Policy - Backorders
Shipping Policy - APO / FPO
Shipping Policy - Customs
Instructions on How to Order Online
1. Choose your product by selecting the category of products you wish to purchase in the drop-down navigation. You may also search for products using the Search function located at the top right-hand corner of each page.
2. Choose the product you wish to purchase by clicking on the "Add to Cart" button or the product image. Clicking the image will take you to the product description page where you will select your desired quantity then clicking on the "Add to Cart" button. You will see the contents of your shopping cart and will be given the option to:
• Change your quantity.
• Continue shopping.
• Purchase your items by selecting the "Proceed to Checkout" button.
3. If you continue shopping, you will see your shopping cart contents on the left-hand side. Click on the "My Cart" contents at any time to view what you have in your basket or when you are ready to "Checkout."
4. Selecting the "Checkout" button will lead you to the "Checkout Page." You may checkout as a guest or as a registered member.
• If you checkout as a guest, you will then be asked to provide Billing Infomation, Shipping Information, Shipping Method and Payment Information.
• If you register as a member, you will be asked to provide the same information in addition to a password and an option to subscribe to our newsletter. It takes less than a minute to register and will save you time when making future purchases.
• If you have already registered with us, you will be asked to enter your login details (email address and password).
5. Order Review - This final step lists your products and the order total.
6. If you're paying via credit/debit card, you will be redirected to the a payment screen where you will enter your credit card information. Once payment has been approved, you will be re-directed back to our site. You will also receive an email from AstroNutrition acknowledging receipt of your order. If you do not receive it within a few minutes, check your junk mail folder.
There is also the option to pay by secured funds via Western Union, MoneyGram or money order. Personal checks can take up to 30 days to clear. When checking out, select payment by "Check/Money Order."
Please send payments to:
Longhill Enterprises Ltd
210-1085 Howe St
Vancouver BC V6Z 1P6
To pay by bank transfer, simply select "Bank Transfer" as the payment option when checking out. Instructions on how to transfer will be displayed. Please transfer funds within 3 business days of placing your order.
Shipping and handling is between £1.99 to £3.49 per item, depending on the shipping location; packages are sent by Air Mail. Normal delivery times are 8-11 business days and on the very occasion can take up to 15 business days.
Choose the XpressPost courier option for a flat £35.00 per order. Delivery time is 3-5 business days. Orders over £99 receive free shipping. Orders over £149 receive free XpressPost shipping.
At our discretion, we may upgrade your Air Mail delivery to XpressPost shipping. You will be notified via email if that does occur.
Items are shipped discreetly and labeled - Beauty products - personal use.
Shipping Policy - Customs
Laws differ in every country. They also change very often. It is your responsibility to check with your Customs office if the products are permitted in your country. We ship most products to all countries, however, if the package is seized by Customs, you will not be reimbursed.
If the package is returned to AstroNutrition in perfect condition, you will be fully reimbursed.
Your complete satisfaction is our ultimate goal. If you are not satisfied with any item(s), you may return the unused portion within 60 days of purchase for a FULL CREDIT REFUND. We'll also provide free return shipping if your return is the result of our error.
Products sold on this site are not guaranteed effective by AstroNutrition. Product descriptions are merely a copy of the manufacturer's information, and hence, we are not directly responsible for claims made about the products. We encourage feedback of products be posted on our site to allow for more informed decisions by our customers.